Returns in Mexico:

We want you to luv what you get. So, accepts global returns within 14 days of delivery on all orders, with the exception of intimates, fine jewelry, and items listed as final sale - thanks for understanding.

All items must be returned unworn and undamaged, with original tags attached, and in the original packaging. 

How to return an item:

Open and find your order in your "Profile" tab and tap "Request Return" to request a return uthorization number via email. You can also request a return label by emailing us at or by contacting our suport team via the live chat in the app.

For international orders: Depending on the options available in your country, you'll be responsible for the cost of returning any items.


Your refund will be credited to the original form of payment method. 

If you have any questions, please contact us at or via the live chat in the app